Case Study

Chauffeur and ride-hailing ops console for MENA operators: dispatch KPIs, driver onboarding, zone fares and surge, wallets, support and multi-company control.

Dark sedans on a palm-lined night boulevard, glowing hexagonal surge zones on the road and a cyan fare route line between them
Cover

Gallery

Surge rules tab with an active global default auto-surge rule and demand tiers beside a manual override panel.
Zones form with a sync from geofences action and a ride-rate scope selector for pickup zone, dropoff zone and vehicle type.
Audit and monitoring log with a module filter and a table of admin actions by time, module, action and target.
Government officials driver-access panel with an official selector for choosing which drivers they can view.

The challenge

MENA chauffeur and ride-hailing operators often run a live consumer booking app while zone fares, surge, settlement, support and governance live in spreadsheets, chat and email, so ops cannot close request → trip → payment → wallet → support in one workspace.

Architecture

One operations Admin: dispatch and supply → zone-aware pricing and surge with fare simulation → wallets, coupons, reports and support → roles, audit logs and multi-company governance.

Solution

Booking and revenue dashboard with cash vs online split; driver onboarding queue and live directory; government-driver visibility; pricing & surge hub with zones, fare components, schedules, bidding and fare simulation; wallets, coupons, reports, notifications and support tickets; roles, sub-admins, CMS, settings, audit logs and multi-company switching.

Results

Dispatch, pricing, settlement, support and governance sit in one console, and fare or surge changes can be checked in a fare simulator before rollout.

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